For any returns please email info@elementsbyremedy.com

Refund Policy

Accessories

Merchandise may be returned within 7 days of delivery date for store credit only and must be in absolute perfect condition to qualify. If you are unsatisfied with an item and it is eligible for return, it is your responsibility to ship the item back to us.

Purchases of seasonal, one of a kind, or clearance items are final sale and are non-refundable.

Upholstery

Purchases of upholstery and furniture items are final sale and only available for in-store pickup or local delivery. 

Lighting

Lighting may be returned for a full refund within 14 days of delivery date. It is your responsibility to ship the item back to us. Item(s) must be in brand new condition and packaged in original box. No installation can occur. 

We reserve the right to deny a full refund for any items that are unsellable. 

Shipping Policy

First and foremost - our team is small, and our website is new so please be patient with your orders, we will get them completed and shipped as soon as possible. 

As of right now, we are only shipping to the continental United States. (Excluding Hawaii and Alaska) We hope to be able to expand our shipping capabilities soon! 

Lead time and shipping varies depending on the product and order. Information will be specified in each product description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order.

We strive to have all in stock items shipped as quickly as possible. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. We strive to get items shipped to you within 2-5 business days. Once shipped you should expect your order to arrive in 2-10 business days.

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

Please fully inspect your order at the time of delivery and note any damage or defect to our customer experience team within 72 hours of receipt, so that we may address the issue as soon as possible and get a replacement shipped.